About us

retailTRUST is the only charity that looks after all 4.5 million people working in retail, plus those retired from the sector and its associated businesses.


We provide help and support to people whatever challenges they face. While retail offers unparalleled opportunities for people from diverse backgrounds, it has many people on or near the minimum wage, which currently stands at £6.50 for workers aged 21 and over. When something goes wrong, these people can be very vulnerable. retailTRUST has services in place to make sure that we can be there for those who need the support and assistance.

Our range of services includes:

•    Free and confidential Helpline 0808 801 080
•    Free Counselling Services
•    Free Legal Advice
•    Free Debt Advice 
•    Free hardship grants
•    Redundancy programme
•    Course Funding
•    Retirement Housing

Our Patron Her Majesty The Queen

We are honoured to have Her Majesty The Queen as the Patron of retailTRUST. In 1948, the then Princess Elizabeth became patron and after her coronation in 1953, she continued and has been a gracious supporter of the charity ever since.

It is very appropriate that our 175th  anniversary coincided with the 60th  year of Her Majesty The Queen’s patronage.

Retail Trust is a registered charity in England and Wales (1090136) and in Scotland (SC039684). Company No 4254201 (Company limited by Guarantee) Registered in England and Wales. Registered Office: Marshall Estate, Hammers Lane, London, NW7 4DQ

Call the retailTRUST Helpline on 0808 801 0808 about any issues that you may be experiencing.

How we help people

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Thank you to our
amazing partners

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