When you sign up to the EAP, you will to receive quarterly and annual reports that outline the activity of your staff contacting the Helpline. Statistical information will show how your staff are using the Helpline and related services.
Calls are confidential; however, we can report on the nature of the call. For example, calls will be broken down into subjects such as Behaviour in the Workplace (further broken down into Abuse/Bullying or Victim of Crime), Financial (Debt, Benefits Query), and Personal Issues (domestic abuse and homelessness).
Gathering this information may help you pinpoint problems and ways in which you can help your staff and perhaps contribute to your research on future policies.
We have a range of services to help people working within retail. Search here for more information.