Permanent – 35 hours per week 

Up to £30,000 per annum (dependant on experience)

From 1832 onwards, the Retail Trust has been caring for and protecting the lives of people working in retail. We believe the health of our colleagues is the foundation they need to flourish in both work and life, creating a more sustainable and successful future for retail. Join our charity and together we can transform lives for good.

We are looking for an enthusiastic Business Systems Manager responsible for administering and troubleshooting the business systems and smart home deployments of Retail Trust.

The role focuses on the adoption of technologies through the delivery of training and working closely with the Business Systems Developer, ensuring staff and residents can use systems effectively with minimal disruption. The Business Systems Manager also coordinates the testing of new changes and solutions and maintains documentation for users and administrators.

This is a very much a technical yet people-focused role where you will be first point of contact to troubleshoot, resolve and track business system issues, queries and request through the IT ticketing system. Other duties includes, but are not limited to managing the maintenance, support and platform updates of all business systems, deploying and maintaining IoT device configurations in smart home implementations, monitoring business systems performance and alerts, training staff on the use of smart home dashboards and working with the Business Systems Developer on project transitions to operations.

We are looking for someone who is proficient in communicating within a team and across departments as collaboration and successful delivery of projects is paramount. Practical use and configuration of IoT devices and voice control systems are highly desired, along with awareness of security standards such as ISO27001 and compliance standards. Knowledge and experience of MS Dynamics 365 Customer Service, NAV/Business Central are highly desired, with experience in Excel, XML, SQL, JavaScript, .Net and C# desirable.

At the Retail Trust we offer the following employee benefits:

  • A pension scheme of up to 9% employer contributions
  • Life assurance of four times your salary
  • A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.
  • Access to a free counselling and support phoneline
  • The day off to celebrate your birthday.

Further information about our support can be found at Your Health and Wellbeing | Retail Trust

To apply for this role, please send your up-to-date CV. 

No recruitment agencies please.

Apply now

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