Event terms and conditions

Event booking

  • retailTRUST does not accept provisional bookings. All bookings must be made using an official retailTRUST booking form.
  • It is your responsibility to ensure accurate information is provided at the time of booking.
  • retailTRUST reserves the right to alter the programme, venue or speakers without prior notification.

Payment terms

  • Unless agreed otherwise with retailTRUST, all bookings must be paid prior to the event taking place. Invoices must be paid within 30 days of the invoice date. Where an invoice is issued less than 30 days prior to the event, payment must be made before the event date.
  • All disputed items on an invoice must be raised in writing within 48 hours of receipt.
  • We will exercise our statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received in accordance with our agreed terms of payment.

Our cancellation and refund policy

  • Cancellations must be received in writing by email to the Events and Challenges Manager [email protected]. You will be invoiced as follows for the cost of the event, depending on when the cancellation notification is received. 

Between 12 and 8 weeks before the date of the event – 25% of the total cost is due

Between 8 and 4 weeks before the date of the event – 50% of the total cost is due

Between 4 and 2 weeks before the date of the event – 75% of the total cost is due

Less than 2 weeks before the date of the event – 100% of the total cost is due

  • In the event of a cancellation of an event by retailTRUST, we will use reasonable endeavours to contact you using the contact details provided at the time of booking.
  • It may be necessary for reasons beyond our control to alter the venue or the date of the event. We will give you as much notice as we can and your booking will be transferred to the new venue or date. In this instance, no refunds will be possible and our terms and conditions will apply to any replacement event.

Attendance at the event

While attending the event, you will comply with:

  • All applicable law, including, but not limited to, all health and safety legislation and requirements and;
  • All instructions given by us or on our behalf, including, but not limited to, in relation to any security arrangements.

Filming and photography

  • We may use photographs or videos taken at events in publicity and marketing materials, including use on our website as well as being shared and stored on third-party platforms. Your attendance at an event may mean that you are featured in such photographs or video content and you are deemed not to object to the taking of such photographs or videos as detailed above. If you do not wish to be included in any photograph or video, please notify the photographer/videographer at the relevant event prior to the filming or photographs being taken.

Our liability

  • Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.
  • We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.
  • Nothing in these online event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
  • The views expressed by any speakers at an event are their own. We shall not be liable for the views, acts or omissions of any such speaker or any other attendee at the event. 

Written communications

  • Applicable laws require that some of the information or communications we send to you should be in writing. When using our website you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


  • Our privacy notice explains how we will use the information which you have provided to us.

Our right to vary these terms and conditions

  • We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  • You will be subject to the policies and terms and conditions in force at the time that you place a booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or if we notify you of the change to those policies or these terms and conditions before we send you the booking confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the booking confirmation).

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