All Guidance for managers and leaders pages

  • 10 tips for a diverse and inclusive workplace
    Guidance

    Ten tips for a diverse and inclusive workplace

    Source: IGD

    Research and training charity IGD worked in partnership with MBS and PwC to understand diversity in the consumer goods industry. The research identified ten practical steps you can take for a more diverse and inclusive workplace.

  • Abstract of face profiles in autumn colours
    Learning

    Understanding cognitive bias

    Exclusive content from the Retail Trust

    Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.

  • Two women on different races sat together at a laptop
    Learning

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Team meeting taking places with people of different races and abilities
    Learning

    Improving equality, diversity and inclusion in your workplace

    Source: Acas

    Acas have put together some helpful guidance on how to make your workplace more inclusive. Find out what your equality, diversity and inclusion policy could include, and how it can be put into practice.

  • Image of asian lady stock taking
    Learning

    The true value of diversity

    Source: RWRC

    In association with Google, RWRC have put together a report which explains how diversity and inclusion can drive long-term business growth in retail. Learn more about why diversity and inclusion are vital and how you can structure your strategy.

  • Two women on different races sat together at a laptop
    Learning

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Critical incident broken window
    Information

    Managing a critical incident in the workplace

    Exclusive content from the Retail Trust

    As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.

  • Older and younger person talking
    Information

    Navigating the multigenerational workplace

    Exclusive content from the Retail Trust

    An ageing population means that employers are increasingly working with an older workforce while also supporting employees at the start of their careers. A number of things need considering when navigating this new face of work.

  • benefits of a mentor
    Guidance

    The benefits of a mentor

    Exclusive content from the Retail Trust

    Working with a mentor can improve your emotional and physical health while keeping you motivated and positive on your way to reaching a goal – both at work and at home.

  • Woman walking dog
    Learning

    Preventative stress management using the CUSP™ framework

    Exclusive content from the Retail Trust

    The CUSP™ model is a simple framework which works equally well when looking to prevent stress as it does in helping those who are at risk of becoming overwhelmed. This article describes the CUSP model and approaches you could consider to prevent and monitor stress.

  • Team of diverse people in discussion round a table
    Guidance

    Respecting diversity in the workplace

    Exclusive content from the Retail Trust

    Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.

  • Workplace scene
    Guidance

    Six ways to retain your top talent

    Exclusive content from the Retail Trust

    Keeping your top talent motivated, engaged and inspired to stay with your organisation isn’t something that simply happens. There are things that all organisations can do to retain talent, and while it takes commitment and time, the dividends are worth it.

  • Woman speaking to colleagues
    Guidance

    The key behaviours of effective delegation

    Exclusive content from the Retail Trust

    One of the secrets of people who manage their time effectively is their willingness to delegate tasks to others. Effective delegation might feel unnatural at first but it benefits both managers and teams.

  • Create a high performance culture
    Learning

    How to create a high performance culture

    Business Psychologist Andrew Sillitoe explores why some people rise to the top twenty percent in their field while others flounder.

  • How to give effective feedback
    Learning

    Tips for giving effective feedback

    In this short, animated video from Forward Focus, the presenter examines why feedback is so crucial for employee engagement. The strategies that a manager uses when giving feedback can hugely impact a workplace. Find out how to create an effective feedback strategy.   

  • Effective feedback strategies
    Learning

    Effective feedback strategies

    Dr Tasha Eurich analyses the common mistakes that managers can make in their feedback strategy. She introduces her model of 2D Feedback which is a future-focused and behaviour-based feedback model. 

  • Leadership styles in the workplace
    Learning

    Different leadership styles for the workplace

    Alex Lyon from Communication Coach looks at the different leadership styles in the workplace including the autocratic, democratic, and laissez-faire styles, and their different strengths and weaknesses.

  • Determine your leadership style
    Learning

    Determine your leadership style

    Leadership coach Susanne Madsen shares six different leadership styles as defined by Daniel Goleman, with the aim of helping leaders define their unique leadership style.

  • Five leadership styles
    Learning

    Five leadership styles to get the best out of your team

    The job of the leader is to get things done by leading others to success. The type of leadership style adopted will depend on the circumstances and end goal.

  • improve productivity through delegation
    Learning

    Improve your productivity through effective delegation

    Many leaders think they are clear when communicating tasks but usually the team or individual is left feeling confused and overwhelmed. Colin Boyd shares with us his three-step PAT system to effective delegation, which when adopted he believes enables leaders to delegate clearly, confidently and with precision.