Attend our two-hour masterclass on how to manage challenging situations.
Ideal for leaders, this session will give you an overview of the prevalence and impact of customer abuse in retail. We’ll explore the top five issues experienced by retailers, explain how to reduce the risk of a challenging situation escalating and consider what steps individuals can take to stay as emotionally safe at work as possible.
You’ll understand why psychological first aid is important and what this looks like across your business. You’ll also learn how to support frontline colleagues using the ‘D.A.R.E’ model and where your people can access further help.
The training will take place at the Retail Trust office in Covent Garden, London. Register for your free place by completing the form below.
Please note that this training will not be recorded. To ensure that spaces are available to retailers across the industry, we can welcome up to two attendees per employer. If you have any queries, please get in touch.