Our impact 2019-2020

impact report | retailTRUST


Download our latest impact report

Download our impact report to find out about how we help the retail industry protect their most vital asset – their people.

Last year, some 160,827 people accessed our helpline and digital self-help support. We delivered 7,309 counselling sessions and provided £356,915 in non-repayable grants to retail colleagues in need of support, preventing homelessness, feeding families, and helping some of our most vulnerable colleagues improve their quality of life.

Our social and economic impact

Download our latest impact report

The Public Services (Social Value) Act 2012, requires people who commission public services to think about how they can improve the social, economic and environmental wellbeing of their local area. Before they start the procurement process, commissioners are asked to look at whether the services they are going to buy, or the way they are going to buy them, could secure these benefits.

We have worked out the social return on investment (SROI) ratio by calculating the value our services offer to people and their communities, against the cost of delivering those services. We believe that this measurement provides the strongest evidence of the value for money we deliver.

The figures have been calculated by Social Profit Calculator who have used HM Treasury approved methodologies. Download our impact report in full to find out more about social value.

retailTRUST delivered over £69 million of social and economic value to individuals and local communities. The total includes savings to the NHS through improved health and wellbeing, reduced welfare benefits, and increased HMRC revenue through supporting people to find employment.


Championing the health of retail

This year, in light of the COVID-19 crisis and the impact this has had on the industry, placed into the context of the fight for survival many companies in the sector are engaged in, the work of the Trust has never been more relevant. The future health of retail runs in parallel to the health of its workforce. We at retailTRUST are responding by pledging to be the catalyst for that change, the centre of the ecosystem that debates and builds best practice and the trusted provider of the tools the industry needs to build this future.

But, we can’t do it without your help.

Those companies who partner with us to ensure their teams have access to our industry-leading services are helping us develop pioneering ways to reach those in need. In 1832 our founders were pioneers in how the industry collectively looked to promote the health of those it employed. With your support, we have continued to lead the way, ensuring as many people as possible have access to the help they need when they need it. As the true scale of the impact of COVID-19 on retail becomes clear, that ongoing partnership between the industry and retailTRUST will be critical in ensuring the ongoing health of retail’s three million colleagues and the ongoing success of the industry.

Together we can champion the health of retail.

Find out more about the services retailTRUST offers.

Look back at our previous impact reports

2016-2017   2017-2018 

Get in touch

For more information about our work and how we can support you, please get in touch.