Whether you’re a newly appointed manager or looking to brush up on your leadership skills, we’ve got a whole wealth of resources to help you lead your team with enthusiasm, expertise and empathy.
The benefits of having a culture at work where behaviours support equality, diversity and inclusion cannot be underestimated.
Effective team management and the ability to co-ordinate a group of individuals can lead to great performance outcomes and successful team work.
Learn how to delegate the smart way in order to optimise output and performance.
Giving feedback can be a daunting, but it is an essential part of effective management. For teams or individuals to perform well they need to understand expectations. Giving effective feedback helps facilitate this.
Organisations with good leadership are often more productive and successful. There are varying styles of leadership and adopting the right one can mean the difference between success and failure.
A critical incident can be any situation in which someone experiences either a threat to their own life or physical safety or traumatic event such as terrorist attacks, assault or armed robbery or an unexpected death or serious injury in the workplace due to an accident, suicide or crime.
Modern slavery is more common than you might think, and it ruins lives. Learn more about this issue which affects retailers of all kinds, and understand how to spot the signs that someone may be a victim.
If you feel a colleague would benefit from short-term counselling, you can refer them to the Retail Trust with their consent.
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