Welcome to your very own, personalised, wellness hub!

It’s designed to put you first. Packed full of articles, quizzes, videos and advice on everything from mental health and wellbeing to your career and lifestyle, you take charge and decide what’s important. Think of it as your very own support network, once you’ve registered you can personalise it and choose what topics interest you. Whether that be advice on how to cope with anxiety or financial worries to valuable tips on managing a team or reworking your CV. You’re in total control.

And remember, it’s completely confidential. Completely. That means, as with everything at the Retail Trust, no one at work will know what topics you choose, what you’re clicking on, what you’re reading or whether you’re reaching out for counselling or financial aid.

Your services

Children and young people
Understanding your child’s mental health can feel daunting, but you’re certainly not alone. Whether you’re a parent or grandparent, a carer or family friend, we are here to help guide you to the most appropriate information and professional support to help you help your family.
Counselling
Counselling is a process people seek when they want to change something in their lives, or simply explore their thoughts and feelings in more depth so that they can move forward with new coping skills. Find out about the different counselling approaches available.
Financial aid
We know that financial pressure can really affect our mental health. If you’re experiencing financial difficulties, worried about money because of a health condition (yours or a family member) or have an unexpected change in circumstances we may be able to help financially.
Financial wellbeing app
Making financial education, tools and guidance available to everyone via the Lifetime app.
Happiness assessment
How happy are you at work? And how can you be happier? Complete a short happiness assessment and get your free action plan to be a better you.
Incident pathway
We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Unfortunately, the retail sector is experiencing an increase in the number and severity of incidents of abuse against staff which on occasion can escalate and result in violence against you or one of your colleagues.
In-the-moment support
The Retail Trust’s 24-hour wellbeing helpline provides immediate, compassionate support whenever you need it. This service is designed to offer clinically informed assistance if you face emotional or practical challenges due to unexpected events.
Online therapy
We have partnered with Turning Point to give you access to online cognitive behavioural therapy (CBT) modules designed to support you with a range of common mental health and wellbeing related topics.
Retail rewards
Retail rewards provides access to a range of discounts, from groceries, fashion, travel, utilities, days out and even holidays, ensuring there is something to suit everyone.
Virtual GP
The virtual GP service is available around the clock, 365 days a year. Providing you with unlimited advice, reassurance and, where appropriate, diagnosis from a team of practising doctors.

Create your personalised toolkit

Personalise your experience by telling us what interests you. Simply select from the list of subjects available.

Change your mind? You can easily update your preferences at any time. Your information is kept safe and confidential at all times.

Create your personalised toolkit

Here are some of the subjects we cover:

Managing stress
Giving up smoking
Core skills to help you at work
CV and interview support
Redundancy
Loss and bereavement

Health and wellbeing content

Emotional support
Sometimes a little extra support can make a world of difference to how you feel. So, whether you’re looking for information and guidance or want to reach out for professional support and counselling, you’ll find the help you need here.
Physical wellbeing
Eating well and being active play a big part in how we feel, from giving us more energy to helping us sleep better, a healthier lifestyle really can help boost our mood.
Career development
Just starting out? Looking for your next move? Wanting to change direction but not sure where to start? Or simply just want to be better at what you do right now? You’ve come to the right place. We’ve got loads of handy tips, expert advice and in-depth articles to help, wherever you might be on your career path.
Financial health
From sleepless nights to stress, worrying about money can have a huge impact on our mental health. So, we’ve created a wide range of expert guidance to help improve your financial wellbeing.
For managers
Whether you’re a newly appointed manager or looking to brush up on your leadership skills, we’ve got a whole wealth of resources to help you lead your team with enthusiasm, expertise and empathy.