Attend our one-hour online masterclass on how to manage challenging situations.
Ideal for frontline colleagues, this session will give you an overview of the prevalence and impact of customer abuse in retail. We’ll explore the top five issues experienced, explain how to reduce the risk of a challenging situation escalating and help you recover by working through the ‘D.A.R.E’ model. You’ll also learn how to signpost a colleague who needs support and where you can access further help.
Register for your free place by completing the form below.
Please note that this training will not be recorded. To ensure that spaces are available to employees across the retail industry, we can welcome up to ten attendees per employer. If you have any queries, please get in touch.