Financial aid illustration

Financial support when you need it most.

We know that financial pressure can really affect our mental health. If you’re experiencing financial difficulties, worried about money because of a health condition (yours or a family member) or have an unexpected change in circumstances we may be able to help financially.

And remember, as with everything at the Retail Trust, financial aid is completely confidential and does not affect your credit rating.

Who can apply?

 Help is available to those working in the retail industry or supporting services, including: 

  • Logistics 
  • Manufacturing 
  • Warehousing 
  • Wholesale 
  • Supply chain 
  • Food distribution 
  • Pharmaceuticals 
  • Medical supplies.  

All applications will be assessed on an individual basis. Please note, financial aid applications will not be considered for individuals with over £4,000 in savings.  

Third parties, such as case workers, Citizens Advice or other welfare agency workers can also apply on behalf of applicants once they have had their registration validated with the Retail Trust as a case worker.


What can we help with? 

  • If you are at risk of becoming homeless.
  • If you need financial help as a result of leaving an abusive relationship. 
  • If you’re unable to pay priority household bills, such as arrears in council tax, rent and mortgage or you are unable to provide the basic essentials for your family. Or, you need to replace essential whitegoods such as an oven or refrigerator. 
  • Essential home improvements, adaptations or essential items for babies or children such as a cot or other necessities.  
  • If you (or a family member) are suffering a period of ill-health. 
  • Medical appliances not covered under the NHS.  
  • Home repairs, adaptations and improvements to help make life easier for people living with a disability or long-term health condition.  
  • Travel costs to visit your sick child or other dependant in hospital. 
  • Respite breaks for carers.  

What will you need to apply? 

  • Details about your household monthly income. 
  • Details about your qualifying retail employment, including names and dates of employment.  
  • Reason for your application and what you need financial assistance for. 
  • An official bank statement dated within the last 90 days. 


To apply for financial aid…

or register here