the Retail Trust
Contact info
- Website:
- https://www.retailtrust.org.uk/
GuidanceRespect retail 2023
90% of retail workers told us that they have experienced abuse from customers. These are their stories.
GuidanceSuicide in the UK and Republic of Ireland
Unlike people, suicide doesn’t discriminate. Suicide affects people of all ages, socioeconomic backgrounds, professions, religious backgrounds, and ethnicities. It’s estimated that one in five of us have considered ending our own lives at some point highlighting that suicidal feelings and suicide are more common than many people think.
GuidanceHow to cope with your feelings around distressing world events
If the current news cycle has left you feeling stressed, anxious or fearful, here are some steps to help you manage your feelings.
GuidanceWellbeing 101: rebuild your career confidence after missing out on promotion
Feeling crushed after being passed over for promotion? We asked the experts for advice to help you bounce back.
Case Study“We can enjoy time together while we’re still a family of four.”
When the Centellas family received the devastating news that eldest son Berenguer’s brain tumour was back, dad Jaume took leave to spend as much time with the family as possible.
Case Study“I am treated as a person with value for once in my life.”
Before Charles moved into his flat, he’d been living in a bedsit where he slept on a sofa. He felt too afraid to leave his home due to antisocial behaviour in the local area.
Case Study“I have my independence but help is there when I need it.”
Jean, who lives in one of our extra-care flats, moved to the Leylands Estate over 20 years ago and has lived in three different properties as her needs have changed.
Information“We’ll come back for you”
Store manager David has been punched and threatened by customers which weighs down on David’s mental health, upsets David’s family and impacts colleagues. Let’s respect retail and stop the intolerance epidemic.
Information“Why don’t you get a proper job?”
Delivery driver Ian regularly experiences verbal and physical abuse from customers which is making his role dangerous. Let’s respect retail and stop the intolerance epidemic.
Information“You’re useless”
Checkout supervisor Jane has been threatened by customers and called names, causing Jane to feel anxious going to work. Let’s respect retail and stop the intolerance epidemic.
Information“I hope you get cancer and die”
Convenience store team leader Jo goes to work each day in fear of being threatened and verbally abused. Violence and store abuse is on the rise. Let’s respect retail and stop the intolerance epidemic.
Information“You’re an idiot who can’t do your job”
Fashion retail assistant Kate experiences customer abuse on a daily basis which is having a detrimental impact on Kate’s mental health and making life miserable. Let’s respect retail and stop the intolerance epidemic.
GuidanceRespect retail 2022
Many colleagues across the UK are facing customer abuse daily. Let’s #RespectRetail and stop the intolerance epidemic.
GuidanceTake five: how to support a colleague in need
From practicing watchful waiting to making sure you have the necessary space and time to have a conversation, Andrea Woodside, wellbeing training lead at the Retail Trust shares practical advice to follow when you think a colleague is struggling.
GuidanceWellbeing 101: how to cope with seasonal loneliness
The pressure to be living your best life can make feelings of loneliness seem so much worse over the festive period. We asked the experts for advice to help you through the season.
GuidanceWellbeing 101: how to find balance when work and life have left you exhausted
Adding extra shifts at work to an already busy diary is a fast track to burnout. We asked the experts for advice to help you find balance when life gets busy.
GuidanceSeven ways to stay safe in store
As the Retail Trust launches respect retail, our campaign to tackle the intolerance epidemic and protect retail workers from abusive customers, here’s how colleagues can stay safe.
InformationPledge your support and respect retail
Join our campaign to respect retail and stop the intolerance epidemic. Sign up to access a range of resources for your organisation.
GuidanceTake five: find the right support if you’re struggling
It can be difficult to know where to turn if you’re struggling with your mental health. Cliff Lee, director of wellbeing services at the Retail Trust, explains how to get the support you need.