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First hand accounts
The stories of retail workers who have faced abuse.
“Training reminds you to check-in with teams”
Johnny, store manager, London
“Retail workers’ voices need to be heard”
Tony, store manager, Essex
“Training helps colleagues feel safer”
Asif, clothing store manager, London
“I wish I’d had training back in the day”
Sofiia, store supervisor, London
“What I learnt will make my workplace safer”
Ellen, store manager, Kent
“I am fortunate that my employer doesn’t tolerate abuse”
Stephanie, 41, works for an independent retailer, Conwy
“By taking immediate action, the team feels supported”
Matt, 40, general manager, West Midlands
“I left retail when it all got too much”
Colin, 49, former assistant store manager, Brighton
“Don’t push through when you’re upset”
Kat, 27, various retail roles, Southampton
“I’m a human being too”
Priscilla, 32, store manager, London
“People are too afraid to speak up”
Angela, 53, sales assistant at a clothing retailer, County Down
“Together we can make a difference”
Darsh, director of stores for a retail chain
“It needs to be taken more seriously”
Megan, 22, former supermarket sales assistant, Cheshire
“It can often feel like being an emotional punchbag”
Sunita, 42, a make-up artist and beauty counter representative, Derby