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FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

Image

FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

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Every day, 30 million people shop. And three million people power retail – nearly one in ten of the UK workforce. But more than two-thirds have faced abuse, aggression or disrespect just for doing their jobs.

Let’s Respect Retail is here to change that.

A cultural movement driven by all of us – workers, shoppers, citizens – who believe in something better.

Donate now

How we help colleagues

Resources to help you deal with abuse in retail.

Overhead shot of a person holding a tablet displaying the "Retail Trust" website with articles on handling incidents in retail.

Incident pathway: information and guidance

Learn how you can reduce the impact of difficult customer interactions, manage the risks, and keep yourself, your colleagues and other shoppers safe.

Close-up of a person's hand writing notes in a lined notebook with a pen. Visible notes include "Debrief," "Reflect," and "breathing."

Learning content

Discover effective strategies to improve your emotional and physical safety at work.

"Let's Respect Retail" logo: Two smiling green 'R' characters, one waving, one with a shopping bag, on blue and green rounded squares.

Incident pathway

When things don't go to plan, knowing what to do can make all the difference. Learn how to handle aggressive customers and workplace abuse in retail. Protect your safety and access the right support when you need it.

How we help businesses

Resources to help your business tackle abuse.

Several open brochures on a table about managing violence in retail. The central green brochure is titled "Let's Respect Retail: Best practice guidelines."

Managing violence and aggression in retail: best practice guide

Best practice guidelines, created in collaboration with Alliance Manchester Business School.

A light blue "Let's Respect Retail" poster with "Hello" and "One small word can change a whole moment." in a shop window, displaying clothes and plants inside.

Campaign toolkit

Download campaign imagery, posters, in-store screen content, screensavers and internal communications assets to help show colleagues and customers that your business supports Let’s Respect Retail.

Illustration: People interacting with a stack of books. A woman on a ladder adds a book, a man uses a laptop, another holds a giant pencil. Gears, magnifying glass, heart, star.

Learn

Our wellbeing courses are designed to help your leaders and colleagues to learn and develop in their day-to-day roles, careers and lives.

News

A Sainsbury's employee in a maroon top hands a yellow fruit to a smiling customer holding a shopping basket in the fruit and veg aisle.

Sainsbury's adds it weight to the Retail Trust’s Let’s Respect Retail campaign

29 October 2026

Group poses at Piccadilly Circus, London, with a large billboard showing a smiling woman and text 'Every smile is a stand', promoting 'Let's Respect Retail'.

The Retail Trust urges shoppers to share their smiles

28 November 2025

A digital screen in a bustling mall advertises "Let's Respect Retail" with a smiling woman and text "Respect starts small." Blurry shoppers walk past.

The Retail Trust calls on shoppers to show respect for staff amid toll of abuse

4 November 2025

Logos of over 50 retail companies and organizations supporting 'Let's Respect Retail,' like H&M, Harrods, Sainsbury's, Next, M&S, and Primark.