Digital resources

retailTRUST and

Welcome to the customer toolkit

Here you will find resources to help you promote our services and wellbeing website to your colleagues. You are free to use these however you deem appropriate but we have suggested some uses in the descriptions below. If there is anything else you need, please contact your relationship manager or email [email protected]

If you are a new customer or simply want to raise awareness of the services that we offer to your employees as a retailTRUST customer, we have put together some suggested copy and imagery for your use as an introduction email or internal communications message. 

This copy also references however, if you don't have access to our wellbeing site, please remove this section.

Download introduction copy


Click the button below and this will take you to a folder containing multiple images, ideal for use on your intranet, internal communications or printed newsletters. 

Download images 

Overview for your screens

This overview is suitable for 1920 x 1080 screens.  

Overview of our wellbeing services


Our videos are ideal to use on intranets or through your other internal communications channels. Please use the links above the videos. If you would like the video file, please email [email protected]

Overview of our services video available at: 

30-second overview of available at:

Longer explanation of available at:

Short clip to encourage registration for available at:

Video wellbeing awareness sessions

Your relationship manager has recorded a wellbeing awareness session for your teams.

Use these videos to raise awareness across your workforce about the services available to them through retailTRUST. This video explores the preventative and curative support available through retailTRUST. Focusing on the range of emotional, vocational and financial provision available.

These videos are ideal to be played to groups of people as an awareness session or training workshop. 

Relationship manager Emily Barker 

The video is available at or contact [email protected] for the mp4. File.

Relationship manager Tom Bostock

The video is available at or contact [email protected] for the mp4. File. 

Email signature 

Use the following image at the bottom of your internal emails to remind colleagues of the wellbeing services available to them.

Right click and save this image to your computer.

Suggested copy 

The copy in purple below is great to use anywhere when you need to explain retailTRUST services and to your colleagues. 

Brief overview

Free and confidential wellbeing support

retailTRUST offers a wide range of support including helpful advice, financial assistance, face-to-face and telephone counselling, non-repayable grants, career development, and legal guidance. Click here to find out more.

Intranet page or email

Supporting your wellbeing

As a valued colleague, you have free and confidential access to the retailTRUST wellbeing services.

The Trust can support you with helpful advice, financial assistance, face-to-face and telephone counselling, cognitive behavioural therapy, non-repayable grants, career development, return to work and re-skilling initiatives, legal guidance, and on-site critical incident support.

Their free and confidential helpline is available 24 hours a day, seven days a week on 0808 801 0808 or by emailing [email protected]

Visit for personalised digital wellbeing support and to apply for non-repayable grants.

Your confidential wellbeing website

The retailTRUST wellbeing site contains expertly curated digital content which can be personalised to support your evolving needs and interests. You are able to access preventative self-help tools to manage your health and wellbeing, and develop your skills.

There are over 400 pieces of digital content across four main areas:

1. Looking after you

Sometimes a little extra support can make a world of difference. Click here to access resources to support your emotional and physical wellbeing. 

2. Developing you

Get the most from your retail career. A diverse range of content is available including professional tips and online courses to help you to progress your career and develop new skills. Click here to access the site. 

3. Financial support

Non-repayable grants are available to support you in times of need. If you are looking for financial or legal guidance, retailTRUST can signpost you to trusted partners who can support you with redundancy, debts, savings, loans and legal questions. Access the self-help tools now. 

4. Life events

We all experience challenges throughout our lives. Click here to access resources to help you navigate through those unexpected events.

From understanding mental health conditions to coping with an illness, or developing core skills to support your work and home life, there really is a wealth of content to support your changing needs. 

The wellbeing site is available for all employees. To access the resources, visit, register your details, choose your employer, and select the topics of interest to you. Once you have registered, the homepage will be personalised to you.  

Remember, the free and confidential helpline is available 24 hours a day, seven days a week on 0808 801 0808 or by emailing [email protected]

Additional resources

Visit our resources page to access downloadable collateral. If you haven't found what you need, please contact your relationship manager or email [email protected]