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Mental health and wellbeing training by retailers for retailers.
We believe in a world where everyone involved with retail is able to access help and preventative support to manage their wellbeing whenever they need it. Our training helps to ensure that you and your colleagues have the tools to help create happier and healthier workplaces.
Our unique training programmes are offered outside of our paid-for wellbeing services. Each course is delivered by a national network of trainers, all of whom have experience in both mental health training and the retail sector.
Our training courses have been designed to upskill participants to approach mental health and wellbeing with more knowledge and confidence. Participants will gain a deeper understanding of the issues as well as practical tools to take back into their workplaces to make a lasting difference.
In addition to our core modules, we offer bespoke training to organisations who wish to develop a programme suited to their own particular business needs and learning requirements.
“The training last week was overwhelmingly positive and one of our best evaluated sessions of the whole conference. People have made some really lovely comments about the facilitator’s tone, delivery and pace of the session – and it was clearly a highlight across the week for them. A pleasure to work with the Retail Trust as always.”
Julia Edwards, Head of Outreach at Charity Retail Association
Training sessions
Taking stock of wellbeing in retail for leaders
The aim of this course is to encourage leaders and line managers to respond to distressed colleagues in a proactive and compassionate way while managing performance effectively.
Course content
Explores how individuals can respond to current themes in wellbeing in retail, avoid the accidental counsellor role, signpost effectively, and look after their own wellbeing when caring for others.
Delivery
Online delivery, two and a half hours.
To find out how our training can help your organisation click on the button below.
Supporting menopause in the workplace
The aim of this course is to assist leaders and line managers in understanding how to support someone who is coping with the menopause, and how organisations can respond to this very natural part of women’s lives.
Course content
Will increase managers and people leaders understanding of the menopause and the impact it has for those experiencing it in the workplace, including day-to-day operations, labour turnover, moral, presenteeism and attendance.
Delivery
Online delivery, two and a half hours.
To find out how our training can help your organisation click on the button below.
Dealing with trauma
This course focuses on increasing retail leaders and line managers understanding of how to deal with traumatic and high stress events, and the challenges they present.
Course content
Participants will learn about the different types of trauma and how it may impact on you and your team members. Helping participants to better understand common responses, the importance of psychological first aid and feel better prepared to support yourself, and signpost team members who are experiencing issues.
Delivery
Online delivery, three hours.
To find out how our training can help your organisation click on the button below.
Understanding and responding to domestic abuse in retail
This course explores why domestic abuse is everyone’s business and the unique challenges the retail environment presents when supporting affected colleagues.
Course content
Participants will learn about the different types of domestic abuse and how to safely respond to both suspected abuse, and to colleagues who disclose that they are being abused.
Delivery
Face-to-face, full-day.
To find out how our training can help your organisation click on the button below.
Managing sensitive situations in retail for ER and HR teams
This aim of this course is to upskill frontline HR and ER teams who receive complex calls to build their confidence in supporting and signposting colleagues safely.
Course content
Participants will learn how to respond safely and effectively to disclosures of suicidal feelings, domestic abuse, substance misuse, and self-harm. We also explore self-care for those who receive calls of a distressing nature.
Delivery
Online delivery, three hours.
To find out how our training can help your organisation click on the button below.
Suicide awareness and response in retail
One in five adults have considered ending their life. The aim of this course is to empower line managers to recognise the signs that a colleague may be feeling suicidal, and then give skills to help save a life.
Course content
Participants will learn how to safely and compassionately support colleagues until professional support is provided. We also explore some common myths related to suicide, and the key components of a compassionate, sensitive conversation which can save a life.
Delivery
Face-to-face, half-day.
To find out how our training can help your organisation click on the button below.
The manager as mediator
This course will assist anyone with line management responsibility as well as HR and ER team members to understand what mediation is and how to best use this tool to resolve workplace conflict.
Course content
Builds awareness of why conflict at work arises and the costs involved, the role of mediation and when to use it, and how a simple seven-step process can save time and money.
Delivery
Online delivery, three hours.
To find out how our training can help your organisation click on the button below.
The manager as coach
This course is ideal for retailers who want to introduce or strengthen an existing culture of coaching for their line managers.
Course content
An opportunity to gain greater understanding of the benefits of adopting coaching as an approach, understanding the leadership continuum, and creating a coaching action plan.
Delivery
Online delivery, three hours.
To find out how our training can help your organisation click on the button below.
Wellbeing warrior programme
The aim of this course is to enable every retailer to benefit from having expertly trained wellbeing warriors in-house who can support colleagues with whatever they may be facing.
Course content:
Participants will gain a full understanding of the day-to-day wellbeing challenges encountered across all kinds of retail operations, how to maintain personal and professional boundaries, and how to respond to critical situations. In addition, they will understand how to avoid the ‘accidental counsellor role’ and know how to signpost effectively. Once active as wellbeing warriors, they will attend quarterly online support sessions to ensure that they feel well supported.
Delivery
Face-to-face delivery over one and a half consecutive days.
To find out how our training can help your organisation click on the button below.
Psychological and emotional safety in retail
This course focuses on the increase in challenging situations in store, building participants knowledge of how to maintain physical and emotional safety of colleagues working in the retail sector.
Course content:
Participants will explore the different types of challenging situations encountered in the retail sector and how they may impact on individuals and team members. Helping participants to better understand the common causes of conflict between staff and customers in retail, have the confidence and skillset to deal with a range of difficult situations and be better prepared to decompress and recover after experiencing a challenging event.
Delivery
Online delivery, two hours.
To find out how our training can help your organisation click on the button below.
You can’t heal from a burn by staying in the fire: tools for testing times
The aim of this course is to focus on the unique challenges that retail colleagues face, including how to avoid emotional burnout, how to blend shift work with personal priorities, and how to identify personal stress triggers.
Course content
Participants will learn how to use the Three 3Ps of Resilience, the Circle of Influence, and other models to help them create a personalised toolkit to manage stress going forward.
Delivery
Online delivery, two hours.
To find out how our training can help your organisation click on the button below.
“The course has obviously been designed by retailers for people facing the sector’s very real challenges. Excellent session and gave me a ton of practical tools and knowledge to take back into the workplace.”
Taking stock of wellbeing in retail course participant
“As a result of attending the session, I feel much more confident about asking people how they’re feeling, knowing that I have the knowledge and skills to respond effectively and safely. Suicidal feelings are more common than I thought but with the right information, we can all make a difference and help to save a life.”
Suicide awareness and response course participant
“People have made some really lovely comments about the facilitator’s tone, delivery and pace of the session – and it was clearly a highlight across the week for them. A pleasure to work with the Retail Trust as always.”
Championing health and wellbeing in retail course participant
“The home should be a place where you feel comfortable and safe, but we know this isn’t always the case. We’ve worked alongside the Retail Trust and are going to be training all our managers on domestic abuse awareness and signposting, too.”
Josie Dickinson - Inclusion, diversity and wellbeing senior manager, Dunelm
“Lovely session! Very insightful and I was able to recognise areas I was struggling with before without noticing I was going through them! This session made me realise that, and now I am able to identify areas I can help myself with stress.”
Mental health awareness course participant
“As someone who was diagnosed with depression and anxiety at 17, I have been to see many therapists and I can honestly say nothing has quite hit home as much as Friday’s session did. I loved every minute of it and would definitely be interested in any other sessions in the future. Thank you again!”
You can’t heal from a burn by staying in the fire course participant
Who we work with.
Thank you to every organisation who supports our cause to create hope, health and happiness for everyone in retail.
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