All Dealing with a critical incident pages

  • scene with police tape 'do not cross'
    Guidance

    Managing a critical incident – make a referral

    Exclusive content from the Retail Trust

    You and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. If you would like to arrange support for your team as a result of an incident, this article will take you through the process.

  • Two women chatting over coffee
    Guidance

    Coping with traumatic events

    Exclusive content from the Retail Trust

    A traumatic event is defined as any incident which causes someone to suffer physical, emotional or psychological harm. Whether it happens to you directly, or you witness a traumatic event, the effects can be long-lasting without the right kind of support.

  • Woman standing in a store making a call on her mobile
    Guidance

    Managing violence in stores

    Exclusive content from the Retail Trust

    There will be times during our careers when we’re required to deal with an unhappy or aggressive customer. On occasion these interactions will result in violence against you or one of your colleagues. Learn how you can manage the risks.

  • Young woman sat on couch looking pensive whilst talking to someone
    Guidance

    Understanding common responses to an incident

    Exclusive content from the Retail Trust

    A critical incident can be any situation in which you experience either a threat to your own life or physical safety, or have been affected by the death or injury of another. Learn about the common responses you may go through.

  • Critical incident broken window
    Information

    Managing a critical incident in the workplace

    Exclusive content from the Retail Trust

    As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.

  • dealing with diff customers
    Guidance

    Dealing with difficult customers

    Exclusive content from the Retail Trust

    We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.

  • Group of people seated in a circle
    Guidance

    What to do when a colleague dies

    Exclusive content from the Retail Trust

    Any death – at whatever age, and by whatever cause – is distressing. And while people leave jobs for all sorts of reasons, it’s very different when a workplace looks and feels diminished because of a death. 

  • Couple hugging
    Guidance

    Understanding low mood

    Exclusive content from the Retail Trust

    Feeling low from time to time is a part of life, and we’ve all experienced periods of sadness, upset, and disappointment at some point in our lives. Low mood can be distressing, but there are things we can all do to recover and return to our usual routines.

  • How to manage anxiety
    Guidance

    How to manage anxiety

    Exclusive content from the Retail Trust

    Anxiety is something we all experience from time to time. This article looks at the causes of anxiety and options for managing it.

  • Personal resilience
    Guidance

    21 things to help manage stress and build resilience

    Exclusive content from the Retail Trust

    Resilient people tend to display a number of common behaviours and attitudes, all of which can be learned and practised throughout life. Building your resilience levels can help you to manage stress effectively and get the best out of life, even when things are tough.