All Dealing with a critical incident pages
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GuidanceCritical incident at work? Here’s everything you need to know about the Retail Trust’s critical incident service
Your step-by-step guide to the critical incident service provided by the Retail Trust, including how to report an incident and the information you’ll need to have to hand, the process and procedures involved, types of support provided and frequently asked questions answered.
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GuidanceCoping with traumatic events
A traumatic event is defined as any incident which causes someone to suffer physical, emotional or psychological harm. Whether it happens to you directly, or you witness a traumatic event, the effects can be long-lasting without the right kind of support.
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GuidanceManaging violence in stores
There will be times during our careers when we’re required to deal with an unhappy or aggressive customer. On occasion these interactions will result in violence against you or one of your colleagues. Learn how you can manage the risks.
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GuidanceUnderstanding common responses to an incident
A critical incident can be any situation in which you experience either a threat to your own life or physical safety, or have been affected by the death or injury of another. Learn about the common responses you may go through.
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InformationManaging a critical incident in the workplace
As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.
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GuidanceDealing with difficult customers
We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.
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GuidanceWhat to do when a colleague dies
Any death – at whatever age, and by whatever cause – is distressing. And while people leave jobs for all sorts of reasons, it’s very different when a workplace looks and feels diminished because of a death.
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GuidanceUnderstanding low mood
Feeling low from time to time is part of life. Find out how to recognise low mood, what we can learn from it and tips to lift it.
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GuidanceHow to manage anxiety
Anxiety is something we all experience from time to time. Learn more about the causes of anxiety as well as tips for managing it, and ways to help someone who’s suffering.