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InformationWestgate Oxford Shopping Centre | June 2026
Free training to manage challenging situations.
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InformationTrinity Leeds Shopping Centre | June 2026
Free training to manage challenging situations.
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InformationLearn how to get the most out of the colleague incident pathway
This short e‑learning module explains why the pathway exists, what support is available to you and your colleagues, and how to access help if you ever need it.
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InformationFinancial support after customer abuse or physical attack
Experiencing customer abuse or a physical attack at work can have an impact far beyond the incident itself. Alongside the emotional and physical effects, you may face unexpected financial pressure – from medical or dental treatment, damaged belongings, or time away from work affecting your income.
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InformationFrom screens to streets: responding to online-driven anti-social behaviour
Social media and online trends can encourage people to gather in shops or retail spaces in unpredictable and difficult-to-manage ways.
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InformationSupporting new retail colleagues through customer abuse: a guide for managers
New colleagues are learning the role, navigating the store environment and building confidence with customers – often all at the same time. For many, this is often their first job or their first experience of a fast‑paced, customer‑facing environment.
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InformationBeing filmed by customers in store - information and support for retail colleagues
Working in retail means dealing with people from all walks of life. Most customers are friendly, respectful and decent people. But sometimes, a customer may start filming or live‑streaming you in store without your consent, often during a difficult or emotionally charged interaction.
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InformationStaying safe when travelling to and from work
Many people working in retail travel early in the morning, late at night, or when streets and public transport are quieter. Some colleagues may also work alone, have limited mobility, or live locally and regularly come into contact with customers outside of work.
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Information11 ways to keep your energy up throughout your shift
Dread that post-lunch slump? Here’s how to keep your energy levels steady throughout the day.
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InformationNine ways to get more energy in the mornings
Feel sluggish when your alarm goes off? Try these energy-boosting hacks.
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Information11 clever tips to help you sleep when you’re on shifts
Working shifts can play havoc with sleep. But, while it can be tricky to get quality shuteye during the day, it’s not impossible. Try these 11 tips, and you’ll be dozing like a pro in no time.
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InformationHolland & Barrett discounts for Retail Trust members
Holland & Barrett are providing our colleagues with monthly discounts for use in store. Visit this page each month to discover the offer and take the code when you do your shopping.
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Information
Supporting the Retail Trust
We’re exploring ways to grow our services and support, and we’d love to hear your thoughts.
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InformationWellbeing calendar 2026
Download this calendar of key awareness dates and activities to support your colleague communications.
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