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InformationConfidence to thrive in retail
New colleagues learn the role, navigate the store, and build customer confidence, often all at once. Get tips to feel confident at the start of your retail career.
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InformationStaying safe before and after your shift
Retail workers often travel to and from work at quieter times. Some work alone, or may meet customers locally. Learn how to stay safe in these situations.
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InformationWellness trends to try
The latest wellness trends are less about going hard and more about slowing down and finding balance. From contrast therapy to sound baths, here are a few worth trying.
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InformationSummer wellbeing resources
From the latest wellbeing trends to small changes with big results, discover new ways to make this your healthiest summer yet.
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InformationPrepared to recover: the D.A.R.E method
Sometimes you might find yourself in challenging situations at work. Remembering the D.A.R.E model can help you process your emotions, recover more quickly, and regain control of your day. Find out how.
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InformationHandling antisocial behaviour safely
For retail colleagues on the ground, antisocial behaviour can feel sudden, overwhelming, and unsafe. Here’s some simple advice on how to stay safe in situations like these.
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InformationWhat to do when you’re being filmed without consent
Being filmed without your consent can make you feel uncomfortable or even unsafe. Learn some practical steps to protect yourself in the moment.
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InformationWestgate Oxford Shopping Centre | 18 June 2026
Free training to manage challenging situations.
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InformationSouthside Shopping Centre | 17 June 2026
Free training to manage challenging situations.
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InformationWhite Rose Shopping Centre | 10 June 2026
Free training to manage challenging situations.
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InformationTrinity Leeds Shopping Centre | 9 June 2026
Free training to manage challenging situations.
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InformationLearn how to get the most out of the colleague incident pathway
This short e‑learning module explains why the pathway exists, what support is available to you and your colleagues, and how to access help if you ever need it.
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InformationFinancial support after customer abuse or physical attack
Experiencing customer abuse or a physical attack at work can have an impact far beyond the incident itself. Alongside the emotional and physical effects, you may face unexpected financial pressure – from medical or dental treatment, damaged belongings, or time away from work affecting your income.
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InformationFrom screens to streets: responding to online-driven anti-social behaviour
Social media and online trends can encourage people to gather in shops or retail spaces in unpredictable and difficult-to-manage ways.
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InformationSupporting new retail colleagues through customer abuse: a guide for managers
New colleagues are learning the role, navigating the store environment and building confidence with customers – often all at the same time. For many, this is often their first job or their first experience of a fast‑paced, customer‑facing environment.
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InformationBeing filmed by customers in store - information and support for retail colleagues
Working in retail means dealing with people from all walks of life. Most customers are friendly, respectful and decent people. But sometimes, a customer may start filming or live‑streaming you in store without your consent, often during a difficult or emotionally charged interaction.
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InformationStaying safe when travelling to and from work
Many people working in retail travel early in the morning, late at night, or when streets and public transport are quieter. Some colleagues may also work alone, have limited mobility, or live locally and regularly come into contact with customers outside of work.
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Information11 ways to keep your energy up throughout your shift
Dread that post-lunch slump? Here’s how to keep your energy levels steady throughout the day.
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InformationNine ways to get more energy in the mornings
Feel sluggish when your alarm goes off? Try these energy-boosting hacks.