Excellerate Services Group and Retail Trust visual

14 December 2023

Leading provider of cleaning and security services Excellerate Services Group (ESUK) has joined forces with retail industry charity the Retail Trust to introduce a range of new measures to support its employees’ health and wellbeing.

ESUK’s 5,500 members of staff work across more than 2,600 sites including for M&S, TKMaxx and Currys, and the partnership with the Retail Trust will give them access to a range of personalised wellbeing resources.

This includes access to a virtual GP, financial aid, counselling and cognitive behavioural therapy and discounts and rewards, as well as the Retail Trust’s 24-hour wellbeing helpline.

Sarah Newland, ESUK’s group head of people services said: “I am so pleased that we have partnered with the Retail Trust to offer this fantastic workplace wellbeing service to all of our colleagues. At ESUK, our people are the heart of our business.

“Every colleague will be given access to the range of personalised mental health resources, which includes counselling and cognitive behavioural therapy for themselves and younger people in their care, as well as access to discounts, rewards and financial aid. We are committed to supporting the wellbeing of our colleagues, and in creating a healthy and happy workforce.”

Research by the Retail Trust for its 2023 health of retail report has found eight in ten people working within UK retail are now experiencing deteriorating mental health, with the rising cost-of-living and an increase customer abuse some of the contributing factors.

Chris Brook-Carter, chief executive of the Retail Trust, added: “We’re partnering with ESUK to give its people some of the vital support they need to take control of their wellbeing.

“Businesses of all shapes and sizes also work with the Retail Trust in this way and we’d encourage even more to join us as retail workers continue to face huge uncertainty around everything from levels of abuse in-store to the rising cost-of-living.”

Dunelm, River Island, Ann Summers and The Entertainer are among the more than 200 other businesses working with the Retail Trust to improve the wellbeing of the UK retail workforce.

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