Last year, over 270,000 retail colleagues reached out for help. We’ve been there to guide them through their toughest moments via our 24-hour helpline, counselling sessions, critical incident support, financial aid, supported living and digital self-help services. We took 14,252 helpline calls, that’s one every 37 minutes, provided £403,131 in financial aid and delivered 10,316 counselling sessions.
The Public Services (Social Value) Act 2012, requires people who commission public services to think about how they can improve the social, economic and environmental wellbeing of their local area.
Before they start the procurement process, commissioners are asked to look at whether the services they are going to buy, or the way they are going to buy them, could secure these benefits.
We have worked out the social return on investment (SROI) ratio by calculating the value our services offer to people and their communities, against the cost of delivering those services. We believe that this measurement provides the strongest evidence of the value for money we deliver. The figures have been calculated by Loop our social value partner, who have used HM Treasury approved methodologies.
The Retail Trust delivered over £129 million of social and economic value to individuals and local communities, a 31% increase on last year. The numbers reflect; in financial terms, the impact we have had on the lives of the colleagues we have supported. The total includes savings to the NHS through improved health and wellbeing benefits, better life opportunities and a reduction in sick pay claims.