Championing health in retail.

With your support, we’ve been able to transform lives for good.

View our latest impact report

Launch report

Impact report 2023_website image@300x-100

Transforming lives for good.

In the last year, we were there to guide retail colleagues through their toughest moments via our 24-hour helpline, counselling sessions, critical incident support, financial aid, supported living and digital self-help services. We took 11,295 helpline calls, that’s one every 47 minutes, provided £664,349 in financial aid and delivered 17,497 counselling sessions.  

Social and economic impact

The Public Services (Social Value) Act 2012, requires people who commission public services to think about how they can improve the social, economic and environmental wellbeing of their local area.  

Before they start the procurement process, commissioners are asked to look at whether the services they are going to buy, or the way they are going to buy them, could secure these benefits.  

Our partner in creating our social value calculations is Loop. Loop is a consultancy that applies HM Treasury Green Book calculations of social value to our activities.

This is the first year we have used new and more accurate measures of social value that conform to the Wellby standard. The Wellby is a measure backed by the Government’s Social Impact Task Force that takes as its base a one-point change in life satisfaction for one year.

We have moved to the new KPIs because they are now the only accepted measure of social value.

Using the new measure of social value, the Retail Trust delivered over £91 million of social and economic value to individuals and local communities. The numbers reflect in financial terms the impact we have had on the lives of the colleagues we have supported. The total includes savings to the NHS through improved health and wellbeing benefits, better life opportunities and a reduction in sick pay claims.


View our impact reports over time

View our 2023 impact report

View our 2020 impact report

View our 2017 impact report

View our 2022 impact report

View our 2019 impact report

View our 2021 impact report

View our 2018 impact report