Championing health in retail.

With your support, we’ve been able to transform lives for good.

View our latest impact report

Transforming lives for good.

Last year, some 160,827 people accessed our helpline and digital self-help support. We delivered 7,309 counselling sessions and provided £356,915 in financial aid to enable our retail colleagues to remain in their own homes, feed their families and improve their quality of life. 

Social and economic impact.

The Public Services (Social Value) Act 2012, requires people who commission public services to think about how they can improve the social, economic and environmental wellbeing of their local area. Before they start the procurement process, commissioners are asked to look at whether the services they are going to buy, or the way they are going to buy them, could secure these benefits. 

We have worked out the social return on investment (SROI) ratio by calculating the value our services offer to people and their communities, against the cost of delivering those services. We believe that this measurement provides the strongest evidence of the value for money we deliver. 

The figures have been calculated by  Social Profit Calculator  who have used HM Treasury approved methodologies.  

The Retail Trust delivered over £69 million of social and economic value to individuals and local communities. The total includes savings to the NHS through improved health and wellbeing, reduced welfare benefits, and increased HMRC revenue through supporting people to find employment. 

Look back at our previous impact reports 

View our 2019 impact report

View our 2018 impact report

View our 2017 impact report