All Customer resources pages
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GuidanceRespect retail 2023
90% of retail workers told us that they have experienced abuse from customers. These are their stories.
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InformationRespect retail resources
We have produced a range of materials, including posters, articles, and digital resources that outline the most appropriate ways to offer help to your employees. Digital resources Email signature Use the following image at the bottom of your internal emails. Download email signature one Download email signature ...
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InformationWinter wellness resources
From micro tweaks to mood boosts, plus loads of ideas to beat seasonal stressors, make this winter your healthiest yet.
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InformationWomen’s health resources
A few simple tweaks and quick checks added to your routine can help you to be the healthiest version of you. The Retail Trust offers a range of resources to help you support your colleagues.
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InformationFinancial health resources
From sleepless nights to stress, worrying about money can have a huge impact on our mental health. The Retail Trust offers a range of resources to help you support your colleagues.
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InformationUnderstanding mental health resources
We all have mental health, just as we all have physical health, and it can ebb and flow throughout our lives. The Retail Trust offers a range of resources to help you support your colleagues.
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InformationResilience resources
Resilience is one of those words we hear a lot. But what exactly is it? Does everyone have it? Can you get more of it? The Retail Trust offers a range of resources to help you support your colleagues.
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InformationFamily wellbeing resources
Help your employees and their families with resources to support family wellbeing.
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Information“We’ll come back for you”
Store manager David has been punched and threatened by customers which weighs down on David’s mental health, upsets David’s family and impacts colleagues. Let’s respect retail and stop the intolerance epidemic.
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Information“Why don’t you get a proper job?”
Delivery driver Ian regularly experiences verbal and physical abuse from customers which is making his role dangerous. Let’s respect retail and stop the intolerance epidemic.
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Information“You’re useless”
Checkout supervisor Jane has been threatened by customers and called names, causing Jane to feel anxious going to work. Let’s respect retail and stop the intolerance epidemic.
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Information“I hope you get cancer and die”
Convenience store team leader Jo goes to work each day in fear of being threatened and verbally abused. Violence and store abuse is on the rise. Let’s respect retail and stop the intolerance epidemic.
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Information“You’re an idiot who can’t do your job”
Fashion retail assistant Kate experiences customer abuse on a daily basis which is having a detrimental impact on Kate’s mental health and making life miserable. Let’s respect retail and stop the intolerance epidemic.
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InformationA nation of shopkeepers
We are shining a light on retail colleagues and the vital role the Retail Trust plays in supporting their mental health and wellbeing.
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GuidanceRespect retail 2022
Many colleagues across the UK are facing customer abuse daily. Let’s #RespectRetail and stop the intolerance epidemic.
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InformationPledge your support and respect retail
Join our campaign to respect retail and stop the intolerance epidemic. Sign up to access a range of resources for your organisation.
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InformationManaging stress resources
The Retail Trust offers a range of resources about stress relief to help you support your employees.
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InformationMenopause resources
The Retail Trust offers a range of resources about menopause to help you support your employees.
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InformationKick-start a healthier autumn resources
Help your employees kick-start a healthier autumn. The Retail Trust offers a range of resources to encourage your employees to embark on a healthier autumn.
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InformationWork-life balance resources
The Retail Trust offers a range of resources to help your employees to achieve that all important work-life balance.