All Core skills for everyone pages

  • Man sat at desk reading paperwork with his head in his hand

    Understanding and managing imposter syndrome

    Exclusive content from the Retail Trust

    Imposter syndrome is something that many of us may have experienced. It’s that feeling that people think that we’re more experienced or knowledgeable than we believe ourselves to be. As uncomfortable as it is, there are things we can all do to build our confidence and believe in what we have to offer.

  • Abstract of face profiles in autumn colours

    Understanding cognitive bias

    Exclusive content from the Retail Trust

    Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.

  • Two women doing stretches in a park

    Managing anxiety in testing times

    Exclusive content from the Retail Trust

    The events of 2020 were for many people a turning point in their lives, joining people around the world as a collective for the first time in generations. For some, this change brings feelings of anxiety. If you are feeling anxious, we have collated some resources to support you.

  • Two women on different races sat together at a laptop

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Woman taking to a child sat on a sofa

    Talking to your children about race and diversity

    This short animation explains how you can have an open and honest conversation with your children about race and diversity.

  • stonewall resources

    Acceptance without exception

    Working alongside Cherish Oteka, Stonewall have created a series of films to showcase the lived experiences of LGBT people of colour.

  • Team of diverse people in discussion round a table

    Respecting diversity in the workplace

    Exclusive content from the Retail Trust

    Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.

  • Woman speaking on the phone making notes

    How to develop effective communication skills

    Exclusive content from the Retail Trust

    The communication style we use depends on the situation we’re in. It can be challenging to develop a consistent and effective communication style and it may feel uncomfortable at first, but these tips will help you along the way.

  • Woman sat talking and smiling at a man

    Active listening skills using the SOLER method

    Exclusive content from the Retail Trust

    Active listening requires the listener to provide both verbal and non-verbal feedback to the speaker and it is a fundamental skill for anyone wishing to build better relationships at work and at home. The SOLER method can help you to become an effective and attentive listener.

  • Public speaking tips for beginners

    Public speaking - tips for beginners

    If you don’t have much experience of public speaking, these tips from Communication Coach Alex Lyon will help you improve your public speaking and presentations skills.

  • Science behind motivation

    The science behind motivation

    Staying motivated and sticking to our goals is not an easy task. AsapSCIENCE looks at why it is so difficult to stay motivated, and how understanding the science behind what motivates us can help us achieve our goals.

  • Building resilience from trauma

    A personal journey of building resilience from trauma

    How we process, respond to and act on events that happen in our lives has huge implications on how our lives develop. Charles Hunt shares his own personal journey of trauma and developing resilience.

  • How to speak with confidence

    The secret to public speaking with confidence

    Caroline Goyder, author and voice coach, speaks in depth about how we can find more confidence within us, if we know where to look. 

  • Good decision making

    The art of good decision making

    Decision making can often be daunting with many of us avoiding the decision often because we fear change. Brendon from talks through three perspectives we can use to greatly improve our decision making abilities and the chance of making the right decision.

  • Emotional intelligence 2

    Six steps to improving your emotional intelligence

    Sometimes emotions don’t make sense, and sometimes being emotional doesn’t mean you’re emotionally intelligent. Ramona shares her experience of growing up, and shows us six steps to become more emotionally intelligent. 

  • Taking control

    Taking control of your life

    In this TED Talk, Patti Dobrowolski invites a new innovative way of how you can take control of your life and reach your goals through pictoral representation.

  • What is grit

    What is 'grit' and how to get it!

    Grit is viewed by many to be the secret of all success in life - the passion, perseverance and tenacity that helps you achieve your life goals. So how do you develop the ability to have grit?

  • Tips for organising your life

    Tips for organising your life

    Watch this animated video for tips to help you stay organised in all aspects of life, including study, work and home.

  • Motivate to work harder

    How to motivate yourself to work harder

    Peter Sage, an inspirational speaker, serial entrepreneur and renowned coach, shares his insights for helping to motivate yourself and understanding how to work hard on whatever it is you are doing.

  • Haggle better in business

    Learn how to haggle better in business

    Many people are hesitant to haggle in business. In this animated video, Practical Psychology shares eight simple methods to get a better deal without offending the seller.