Understanding people. Inspiring change. Shaping the future of retail.

The Retail Trust’s seventh annual Leaders’ Summit brings together senior retail leaders for a day of insight, debate and practical solutions to some of the biggest workplace challenges facing the sector today.

As workforce expectations evolve, technology transforms the way we work and pressure continues to grow on managers and leaders, one question sits at the heart of the agenda: what does it take to create workplaces where people can thrive, perform and stay?

From the loyalty puzzle facing the next generation to the complexity gap in the secret lives of our colleagues, we’ll tackle the issues shaping the future of retail through fresh data, honest conversations and real-world experiences. Delivering the insight behind better workplaces and the ideas shaping what’s next.

Highlights include:

• A movement, not a moment: the next chapter of Let’s Respect Retail. Be part of a powerful opening session as we reveal what’s next for one of retail’s most important industry-wide campaigns and invite leaders across the sector to help shape the future of respect in retail.
• The happiness advantage: fix the shift, not the strategy. Discover what Retail People Index data reveals about the everyday experiences that have the biggest impact on happiness, performance and retention – and why creating more good days at work may be the most powerful wellbeing intervention of all.
• The impossible job? AI. Retention. Restructuring. Wellbeing. Skills shortages. Culture. Hear how to navigate constant change, bringing people with you and driving impact through some of today’s biggest workplace challenges.
• The complexity gap. Explore why employees don’t experience life in neat categories – and how organisations can better support people facing multiple overlapping pressures, from caring responsibilities and financial stress to grief, parenting and major life change.
• Interactive breakout sessions on the loyalty puzzle, workplace beliefs, retail mythbusters and wellbeing overload. Choose from a series of practical, interactive sessions exploring today’s most pressing workplace challenges. Expect fresh perspectives, honest conversations, thought-provoking debate and bold ideas that challenge conventional thinking about work, wellbeing and performance.
• Plus: inspiring speakers, unexpected moments and, as always, a few more surprises along the way!

Together with

Thank you to every organisation who supports our event.