Retail Trust Leaders’ Summit.

Coming together to inspire change in workplace wellbeing.

Main page image

2 November 2023

The Carlton Tower Jumeirah

1 Cadogan Place
London SW1X 9PY

9:30 to 16:30

The Retail Trust’s fourth annual Leaders’ Summit will bring together retail people leaders for an impactful one-day programme that will help shape your wellbeing and engagement strategies in 2024.

Join us for a series of compelling content sessions and networking, covering key issues critical to the future success of retail as we:

  • Explore the trends impacting workplace wellbeing
  • Discuss new ways of driving engagement
  • Develop strategies for measurable change in retail workplace happiness
  • Inspire attendees through emotive content delving into mental health issues.

Retail Trust Leaders' Summit


9.30 Registration and breakfast

10.15 Welcome by Chris Brook-Carter

10.20 Keynote: the changing nature of leadership

How to inspire in a post-pandemic world

Helen Connolly, CEO, New Look in conversation with Chris Brook-Carter, CEO, Retail Trust.

10.45 The future of work: is it time to rewrite the people strategy rulebook?

Inclusivity, collaboration, culture. How are progressive organisations evolving their people strategy beyond the norm to drive forward for future success?

Panel and workshop session

Chair: Poppie Foakes, director of product and innovation, Retail Trust


  • James Hurrell, managing director, Wincanton
  • Andrew Jurd, head of HR for retail, Next
  • Amanda Rajkumar, board member and chief HR officer former adidas

11.30 Break

11.50 How do we halt the intolerance epidemic together? Join the Retail Trust customer abuse taskforce

As abuse from customers widens, how can we come together to tackle the growing problem?

Panel and workshop session

Chair: Cliff Lee, director of wellbeing services, Retail Trust


  • Stephen Bethel, corporate affairs director, BRC
  • Joanne Hall, UK retail operations director, bp
  • Nathan Peacey, partner, Foot Anstey

12.30 Vulnerability is strength: how to unlock yours and help others do the same

Meg Zeenat Wamithi shares how you and your business can tune into the mental health of your teams and harness the power to make change.

12.50 If data’s the new gold, how do you use it to create value and improve workplace happiness?

Chris Brook-Carter on how to drive wellbeing innovation, make better decisions and adapt faster.

13.10 Lunch

14.20 Debate: is a four-day week the answer to work-life balance?

It’s lauded as the solution to workplace wellbeing, but how does it work in retail?

Panel and workshop session

Chair: Megan Dunsby, senior commercial content editor, Retail Week


  • Amy Butterworth, consultancy director, Timewise
  • Joe Ryle, director, 4 Day Week Campaign
  • Hannah Sargeant, director of HR change and colleague experience, Sainsbury’s

15.00 Build back better: why we need to have a rethink if we want to build resilient cultures

Bruce Daisley busts the myth of resilience with a new path forward.

15.20 How do you support your people when they face adversity?

While one in four people will suffer from a mental health issue in their lifetime, everyone will be faced with a traumatic life event that can impact their mental health. Here, Kate Garraway talks to Lorraine Candy about how the support of your colleagues is essential in times of crisis – and what good support looks like.

15.50 Networking drinks