Retail Trust Leaders’ Summit.

Building the coalition to champion the health of retail.

Leaders summit Hope, Health and Happiness


Tuesday 9 November 2021

Andaz London



Mental health trailblazers, industry change makers and people leaders came together for a one-day programme of inspiring content to debate the health and wellbeing issues critical to retail’s success in 2022 and beyond. 

The event created an open environment for participants to share best practice, discuss the unique challenges faced by the retail industry and set the standard in workplace wellbeing for the future happiness of our retail colleagues. 

From sessions on, ‘what does an effective mental health support system look like’ and ‘how do you know if your wellbeing strategy is actually working?’ to ‘diversity and inclusion strategy insights’ and ‘how leading companies embed D&I’, the Retail Trust is getting to the heart of key issues facing HR teams across the industry right now.  

Our expert speakers shared top insights, strategy and measurable outcomes. 

Welcome and keynote talk with Chris Brook-Carter and Lord Mark Price

Talent retention: how do we make flexible working an option for everyone in retail?

Flexibility in retail is often applauded – and one of the big reasons that people give for choosing to work in retail. But sometimes employees can become trapped by their need for flexibility. This session explored whether career progression can be unlocked with flexible management roles making the industry more appealing to top talent.

Wellbeing strategy for the future

What can we learn from each other to develop an effective wellbeing strategy? From wellbeing champions and support networks to working out how far to go when supporting an employee’s financial wellbeing, our experienced panel looked at what works and what doesn’t work so well.

Solving the D&I challenge

We are all aware what benefits a diverse workforce and feelings of inclusivity bring to an organisation, but there is no, one-size fits all. Every business is different and should take their own tailored approach to diversity and inclusion. So, what does diversity and inclusion look like on the ground? Our panel of experts shared their experience, insight and lessons they’ve learnt along the way.

Meet our incredible speakers

  • Davina McCall headshot

    Davina McCall


    Television presenter

  • Jane-Beresford-headshot

    Jane Beresford


    Group Director of People Partnering | Pets at Home

  • Chris Brook-Carter

    Chris Brook-Carter


    Chief Executive Officer

  • lorraine-Candy-3_2

    Lorraine Candy


    Author, journalist, podcaster

  • Nick Davison headshot

    Nick Davison


    Head of Wellbeing | John Lewis Partnership

  • Helen Dickinson headshot

    Helen Dickinson OBE


    Chief Executive Officer | BRC

  • Leon Donald headshot

    Leon Donald


    UK Commercial Buying Manager | Tesco

  • Marcia Hazzard headshot

    Marcia Hazzard


    Consultant | Included

  • Andrew_Jurd-3_2

    Andrew Jurd


    Andrew Jurd | Head of Retail HR 

  • image006

    Hector Minto


    Director of Accessibility (Evangelism) | Microsoft

  • kate Nash headshot

    Kate Nash OBE


    Creator & CEO | PurpleSpace 

  • Mark Price’s photo 3-2

    Lord Mark Price


    Founder | WorkL for Business

  • Lisa Smosarski headshot

    Lisa Smosarski


    Editor-in-chief | Stylist

  • Emma Stewart headshot

    Emma Stewart MBE


    Co-Founder & Development
    Director | Timewise

  • julie_headshot-3_2

    Julie Wacker


    Business psychologist | Robertson Cooper 

  • Andrea (1)

    Andrea Woodside


    Training Lead at the Retail Trust 

Our event supporters.

Thank you to every organisation who supported our event.

  • asos 3-2
  • Squire Patton Boggs logo
  • Openpay 3-2
  • Oracle 3-2
  • Squire Patton Boggs logo
  • Openpay 3-2