Emotional support

Sometimes a little extra support can make a world of difference to how you feel. So, whether you’re looking for information and guidance or want to reach out for professional support and counselling, you’ll find the help you need here.

Retail Therapy podcast
Listen as we talk to experts for deeper dives into the topics that matter most to you, from stress to sleep.

Mind

Anger
Anger is not always a bad thing – when controlled, it can motivate us to take positive action in certain circumstances. However, if you or someone you know has a problem with anger, it’s an issue that needs to be tackled.
Eating disorders
Having an eating disorder means that you have an unhealthy relationship with food. There are many kinds of eating disorders, but with the right help and support, a return to healthier ways of eating is very possible.
Happiness assessment
How happy are you at work? And how can you be happier? Complete a short happiness assessment and get your free action plan to be a better you.
Loneliness
Loneliness is something that everyone has experienced at some point regardless of age or walk of life. Because human beings are social animals, we all need opportunities to connect to those around us. Without connection, we can start to feel low and isolated. This content looks at some of the things you can do to reconnect with others, and in doing so, improve and maintain your wellbeing.
Mental health
We all have mental health, just as we all have physical health, and it can ebb and flow throughout our lives. Find out more about some of the most common mental health conditions that might affect you, your colleagues and your loved ones.
Resilience
Resilience is one of those words we hear a lot. But what exactly is it? Does everyone have it? Can you get more of it? (Answer: yes, and we’re here to tell you how!)
Self-care
Self-care is any activity we do consciously and by choice to look after our own emotional, social and physical wellbeing. Although it’s simple in theory, self-care is something we often overlook, leaving us vulnerable to burn-out over time.
Self-harm
Self-harm describes the act of hurting oneself in order to cope with emotional pain or overwhelming situations.
Stress
If you are facing stress at work, you are not alone. Mental health charity Mind, estimates that one in six employees in the UK experience depression, anxiety or stress at any given time.
Suicide
Suicide remains a topic many of us feel uncomfortable talking about but it is more common than you might think. This content has been created to increase your understanding of suicide and help you explore ways that you can respond to someone who feels that they no longer want to live.
Uncertainty
They say that the only certain thing in life is uncertainty – but that doesn’t make it any easier to deal with. And, whatever’s feeling uncertain in your life right now, it can have detrimental impact on your mental health. These resources will help you to tackle uncertainty, ease stress and protect your wellbeing.

Life

Bullying
Bullying can happen anywhere and being on the receiving end of bullying is very hard. Here you'll find information about different types of bullying, plus guidance on how to deal with bullies and cope with the situation.
Connection
Getting to know the people we work with is proven to boost happiness and wellbeing. These resources will help you to build community and foster connections with your co-workers - whether you work on the shop floor, in an office, on the road, or from home.
Domestic abuse
Anyone can experience abuse by their partner. It happens to men and women, people of all ages, no one is immune, and yet people often believe that abuse is something that could never happen to them.
Family wellbeing
Whether it’s strengthening connections, making memories, improving communication or building your toolkit to get you through tough times, make this month the one that you and your family take a wellbeing journey together.
LGBTQIA+
The benefits of having a culture at work where behaviours support equality, diversity and inclusion cannot be underestimated. Here are some resources to help you.
Loss and bereavement
Losing someone we love is painful. There is no right or wrong way to grieve, whether it’s the loss of a parent, partner, child or friend.
Parenting
Parenting is one of the life’s greatest joys but also one of its biggest challenges. Here are some resources to help you at every stage of your child’s development.
Relationships
The breakdown of a marriage or serious relationship can have catastrophic effects on your family and work-life. We can support you through this difficult time.
Social media
At its best, social media connects us with old friends, helps us to make new ones, makes us laugh and can inspire everything from a great outfit to a new go-to midweek meal. But, if your relationship with social media isn’t always having a positive impact, we’ve asked the experts for advice on how to reset your relationship and boost your wellbeing.
Summer wellbeing
Whether it’s trying one of the latest wellbeing trends, making some micro tweaks that will majorly improve your gut health or adding a wellbeing podcast to your feed to listen to on sunny strolls, summer’s a great time to make some positive changes.
Ten-day wellness challenge
Get 2025 off to a flying start with our ten-day wellness challenge. The best part? There are brilliant prizes to be won. Every. Single. Day. From treat-yourself high street and holiday vouchers to the latest tech, we’ve got ten days of fabulous prizes to give away. Don’t miss your chance to win!
Winter wellness
We get it, looking after your health and wellbeing is much more challenging in winter. So it’s time to be kind to yourself with our winter wellbeing guide. From eating well and staying active to boosting your mood and coping with seasonal stressors, looking after you is important and we’re here to help.
Work-life balance
Finding your happy at work and in life isn’t something you just stumble upon. But, while it might seem as if creating a meaningful shift will require a total life overhaul, that’s not the case, in fact small, incremental steps can make a big difference.
World events
The devastating impact of ongoing conflicts and natural disasters have left many people feeling stress, anxiety and fear. Here's some expert advice to help in times of unease and worry.

Your services

Children and young people
Understanding your child’s mental health can feel daunting, but you’re certainly not alone. Whether you’re a parent or grandparent, a carer or family friend, we are here to help guide you to the most appropriate information and professional support to help you help your family.
Counselling
Counselling is a process people seek when they want to change something in their lives, or simply explore their thoughts and feelings in more depth so that they can move forward with new coping skills. Find out about the different counselling approaches available.
Financial aid
We know that financial pressure can really affect our mental health. If you’re experiencing financial difficulties, worried about money because of a health condition (yours or a family member) or have an unexpected change in circumstances we may be able to help financially.
Financial wellbeing app
Making financial education, tools and guidance available to everyone via the Lifetime app.
Incident pathway
We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Unfortunately, the retail sector is experiencing an increase in the number and severity of incidents of abuse against staff which on occasion can escalate and result in violence against you or one of your colleagues.