together against abuse web-100

Incident pathway

We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Unfortunately, the retail sector is experiencing an increase in the number and severity of incidents of abuse including offensive language, inappropriate comments, insults, threats and intimidation aimed at staff. On occasion these can escalate and result in violence against you or one of your colleagues.

The nature of abuse can vary widely, from offensive language and personally directed remarks through to physical violence. Regardless of the type and severity of abuse you may experience in the workplace, it is a serious issue that can have lasting effects on your physical and mental wellbeing. Even if it felt insignificant at the time. Remember, you are not alone. Your safety and wellbeing are key. If you have been personally impacted by a challenging situation, we have a range of resources to help you deal with the aftermath.

We’re here to support you.

 

  • Wellbeing self assesment

    Wellbeing self-assessment

    Exclusive content from

    If you have been personally impacted by a tough situation and are concerned about your wellbeing, you may find it helpful to complete this brief assessment.

  • Training 2

    Learning content

    We equip you with the tools and competence to manage challenging situations and stay safe at work.

  • Info and guidance

    Information and guidance

    Learn how you can reduce the impact of difficult customer interactions, manage the risks, and keep yourself, your colleagues and other shoppers safe.

  • After an incident

    After an incident

    If you have personally experienced a workplace incident, we have gathered a selection of resources to support and guide you.

  • paul-hanaoka-HbyYFFokvm0-unsplash

    Share your experience

    We encourage you to share all incidents of abuse, whether they are physical or verbal. By sharing your experience, you can help create a safer work environment for your colleagues.