Learning content

We equip you with the tools and competence to manage challenging situations and stay safe at work.

  • Respect retail_resources

    Respect retail

    2024-10-20T18:53:00+01:00

    Join us for three sessions with Jason Keeley from IKON, focusing on using mindset and communication as a tool to navigate a challenging situation and learn how to reset and recover.

  • How-to-stay-safe-in-store

    Take five: how to stay safe in store

    2022-10-05T13:55:00+01:00Exclusive content from

    Verbal abuse from customers can be frightening and stressful. Cliff Lee, director of wellbeing services at the Retail Trust, explains how to stay safe and look out for your colleagues.

  • Anxiety-Josh

    How to keep calm under pressure

    2022-06-17T09:58:00+01:00

    Navigating stressful scenarios, managing conflict and how to thrive under pressure. 

  • Part one

    Managing challenging situations - part one

    2025-07-09T08:02:00+01:00

    No one should have to face abuse at work. Let’s explore the latest findings on abuse in the retail sector, including how common it is, where it tends to happen, and why some people act this way.

  • Part two

    Managing challenging situations - part two

    2025-07-09T08:01:00+01:00

    Dealing with abuse can be tough. The first step to calming things down is recognising when a situation is getting worse. Join us for some practical tips on how to handle these moments effectively.

  • Part three

    Managing challenging situations - part three

    2025-07-09T08:03:00+01:00

    Recovering after a challenging situation is just as crucial for your wellbeing as handling it in the moment. In this final section, we’ll offer more tips on what to do when faced with these challenges and how to bounce back afterwards.