Making financial education, tools and guidance available to everyone

Improving your financial education is a vital first step in taking control of your financial wellbeing.

We’ve partnered with Lifetime, a leading provider of Financial Conduct Authority (FCA) regulated services, to provide easy access to their team of financial experts and their dedicated app which has been designed to help you better understand your finances and make informed decisions about money.

Lifetime’s financial wellbeing service enables you to access up-to-date content, resources, tools, live chat and much more, however and whenever you choose.

Lifetime app mobile mock up_no background

Key features

  • Access to videos, webinars, articles, tools and resources.
  • Chat with a Lifetime coach to discuss your financial situation.
  • Stay fully informed about any important financial changes.
  • Create a personalised financial plan with a coach, which accurately reflects your current situation and incorporates your goals and ambitions for the future.*
  • Access specialist financial services at preferential rates subsidised by the Retail Trust.

*Subject to access.

How to get started

Step one

Download the ‘Lifetime financial wellbeing’ app which is available on Google Play and in the App Store. 

Step two

Sign up to create your account, click on the button at the bottom of the screen.

As part of the sign up process, you’ll need to include your email ID (email address), user ID and access code which are displayed below:


To view your user ID and access code, you must have your cookies enabled.

Step three

You’ll receive an email from Lifetime confirming your account activation, you can now start your financial wellness journey. 

Powered by lifetime

Scan the QR code to download the app:

MicrosoftTeams-image (76)

Registration 3 screenshot_mock up crop

Please note that Lifetime is authorised and regulated by the Financial Conduct Authority (FCA) 225795.