Critical incidents where a group of colleagues experience a threat to life, physical safety or are subjected to a traumatic event such as a terrorist attack, civil unrest, assault or armed robbery are fortunately rare. However, when they do occur, regardless of their severity, they can disrupt operations and negatively impact the wellbeing of colleagues. As a manager, you’ll play a key role in supporting your team, not just immediately after the incident but in the days, weeks and possibly months that follow. If you and your team have experienced a critical incident, we have gathered a selection of resources to support and guide you.
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2022-09-23T13:55:00+01:00
Your step-by-step guide to the critical incident service provided by the Retail Trust, including how to report an incident and the information you’ll need to have to hand, the process and procedures involved, types of support provided and frequently asked questions answered.
2020-05-29T07:36:00+01:00
As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.
2023-03-22T08:42:00+00:00
After a terrifying critical incident at a high street store in the Midlands, the head of HR reached out to the Retail Trust to find support for the store manager and her team. Emma and Annie share their story.
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Retail Trust is a registered charity in England and Wales (1090136) and in Scotland (SC039684). Company No 4254201 (Company limited by Guarantee) Registered England & Wales. Registered office: Retail Trust, The Form Rooms, Second Floor, 22 Tower Street, London, WC2H 9NS.
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