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Managing a critical incident
A critical incident can be any situation in which someone experiences either a threat to their own life or physical safety or traumatic event such as terrorist attacks, assault or armed robbery or an unexpected death or serious injury in the workplace due to an accident, suicide or crime.
Critical incident at work? Here’s everything you need to know about the Retail Trust’s critical incident service
Your step-by-step guide to the critical incident service provided by the Retail Trust, including how to report an incident and the information you’ll need to have to hand, the process and procedures involved, types of support provided and frequently asked questions answered.
Managing a critical incident in the workplace
As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.
“Without the Retail Trust counselling I’d be in a very dark place”
After a terrifying critical incident at a high street store in the Midlands, the head of HR reached out to the Retail Trust to find support for the store manager and her team. Emma and Annie share their story.
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Here are some of the subjects we cover:
- Managing stress
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- Core skills to help you at work
- CV and interview support
- Redundancy
- Loss and bereavement