Managing a critical incident

Critical incidents where a group of colleagues experience a threat to life, physical safety or are subjected to a traumatic event such as a terrorist attack, civil unrest, assault or armed robbery are fortunately rare. However, when they do occur, regardless of their severity, they can disrupt operations and negatively impact the wellbeing of colleagues. As a manager, you’ll play a key role in supporting your team, not just immediately after the incident but in the days, weeks and possibly months that follow. If you and your team have experienced a critical incident, we have gathered a selection of resources to support and guide you.

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