After an incident

If you have personally experienced a workplace incident, we have gathered a selection of resources to support and guide you.

  • In the moment

    In-the-moment support

    2025-06-13T14:36:00+01:00

    The Retail Trust’s 24-hour wellbeing helpline provides immediate, compassionate support whenever you need it. This service is designed to offer clinically informed assistance if you face emotional or practical challenges due to unexpected events.

  • Online therapy

    Online therapy

    2025-06-13T14:36:00+01:00

    After a workplace incident, you may experience feelings of worry or anxiety that may impact on your mental health or daily work routine. Perhaps you feel out of control, constantly worried, or like you are carrying around a weight that no-one else can see.

  • Young woman sat on couch looking pensive whilst talking to someone

    Understanding common responses to a challenging in-store event

    2025-05-06T15:48:00+01:00Exclusive content from

    A critical incident can be any situation in which you experience either a threat to your own life or physical safety, or have been affected by the death or injury of another. Learn about the common responses you may go through.

  • Lady practising breathing on her sofa

    Breathing for relaxation

    2020-05-27T10:56:00+01:00Exclusive content from

    Breathe your way to calm with three simple exercises you can do anyplace, anytime.