After an incident

In-the-moment support following an abusive customer
2026-04-30T12:35:00+01:00
In‑the‑moment support is designed to help you deal with those immediate effects, so you’re not left carrying the impact on your own.
Online therapy
2025-06-13T14:36:00+01:00
After a workplace incident, you may experience feelings of worry or anxiety that may impact on your mental health or daily work routine. Perhaps you feel out of control, constantly worried, or like you are carrying around a weight that no-one else can see.
Understanding common responses to a challenging in-store event
2025-05-06T15:48:00+01:00Exclusive content from the Retail Trust
A critical incident can be any situation in which you experience either a threat to your own life or physical safety, or have been affected by the death or injury of another. Learn about the common responses you may go through.
Breathing for relaxation
2020-05-27T10:56:00+01:00Exclusive content from the Retail Trust
Breathe your way to calm with three simple exercises you can do anyplace, anytime.

In-the-moment support following an abusive customer